FAQs
GENERAL FAQ
What are the problems associated with damp sponges?
Recent studies show that the kind of microorganisms found in used makeup sponges pose potential health risks.
Moreover, makeup sponges were found to become more inviting to bacteria after some time because they were always left damp after use.
Other studies support this, having found several types of bacteria including E coli, Staph and Fungus in used makeup sponges that cause skin infections. No wonder people break out after using makeup a lot!
PRODUCT FAQ
What is a Spade Puff?
Glad you asked! A Spade Puff is a top premium makeup sponge or applicator. It was designed in US and created in South Korea using innovative technology.
We call our makeup applicators “Spade Puff” because of its shape (which resembles the spade suit in playing cards) and because of its soft, delicate quality.
What makes a Spade Puff antibacterial?
Our Spade Puffs are designed to prevent your skin from coming in contact with bacteria. To achieve this, we made our Spade Puffs less absorbent of water and other fluid substances. It has taken us years to create the perfect density, texture and bounciness of the Spade Puff.
In fact, Spade Puffs are meant to be used without water for best results.
Why should I use a Latex-free Spade Puff?
Using our latex-free Spade Puff lessens the risk of your skin having mild to violent reactions. Our Spade Puffs are generally recommendable for those who are allergic to latex
What are the kinds of Spade Puff available?
We have two different kinds of Spade Puff! ✨ One is called Daytime Glow, which is great for light coverage days; and the other one is called Nighttime Drama, which you can use for a good, full coverage makeup moment.
Get them here: Spade Puffs Set
SHIPPING AND RETURN FAQ
How long does the shipping take?
Your orders will be shipped from our warehouse in California, US and the order processing typically takes 1-2 business days. Shipping within US takes usually 2-3 business days. Shipping to Hawaii and Alaska takes usually 4-6 business days.
International shipping usually takes 7-14 business days.
What duties, fees and taxes do I have to pay for international shipping?
International package may incur additional duties and taxes upon delivery. Duties and taxes depend on your country's customs laws.
Please also note that Hye Beauty does not have any control over these charges and cannot estimate the amount. Customs policies vary widely, so please contact your local customs office for details.
What is your return policy?
If you are not happy with your purchase, you can return the item within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.